FAQs
Frequently Asked Questions
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@graceful-designs.co.uk
You can always contact us for any return question at contact@graceful-designs.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@graceful-designs.co.uk.
Care instructions:
Our jewellery is not meant to be slept in, so please remove before going to sleep to avoid breakages - handle with care!
Want a custom colour or design?:
Fancy a custom colour or design? We’re all ears! Email us your enquiries, and let’s create something together!
Delivery:
We send all our orders with Royal Mail, every order is sent with Tracked24, meaning you'll receive a tracking number and should be on your doorstep the next day after posting!